Systems, methods and computer program products for assessing delivery affectivity in quality function deployment

摘要

Systems, methods, and computer program products are provided for a quantifiable assessment of the delivery effectiveness of Quality Function Deployment (QFD) planning designs. In this regard, present embodiments provide quantifiable metrics that help a key stakeholder, such as a product or service provider, determine the level of success for each design requirement or Critical-To-Quality (CTQ) attribute defined in the QFD design process. Thus, based on presently described embodiments, the stakeholder can assess how well the deployment of their product or service met the original defined CTQs and/or design requirements and which CTQs and which design requirements related to those CTQs should garner further attention to ensure that the CTQ meets its objective, which in turn allows for the opportunity for the highest possible customer satisfaction with the new or re-designed product, process or service.