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System, method and computer program product for globally portable interactive voice response (IVR) systems
System, method and computer program product for globally portable interactive voice response (IVR) systems
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机译:用于全球便携式交互式语音响应(IVR)系统的系统,方法和计算机程序产品
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摘要
A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in part, on the customer identification information. An interactive voice response application is selected based, at least in part, on the home location. The selected interactive voice response application is provided to a voice portal, wherein the voice portal services the customer service request.
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