Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system

摘要

Devices, methods and systems are disclosed herein for dynamically allocating agents during automated operation of a system performing attempts to establish communication connections between a user and a target. When human intervention is needed in order to further process an attempt to establish a communication connection between a user and a target, the system automatically selects the best available agent based upon the skills and experience of available agents in comparison to the conditions, characteristics, or requirements of the attempted communication connection.