Integration framework for enterprise content management systems

摘要

#$%^&*AU2010202809B220131121.pdf#####ABSTRACT OF THE DISCLOSURE Integration framework for enterprise content management systems, in which a request related to performing an operation associated with enterprise content 5 management is received from a customer relationship management application. In response to the request, a standard user interface is provided and user input that is entered into the standard user interface and that requests performance of an enterprise content management operation is received. In response to the user input, a particular enterprise content management system to perform the enterprise content 10 management operation is identified from among multiple, different enterprise content management systems and a particular connector component configured to interface with the particular enterprise content management system is selected from among multiple, different connector components. The particular connector component is used to interface with the particular enterprise content management system and 1.5 control the particular enterprise content management system to perform the enterprise content management operation. 20 01/07/1 O,dh- 18707 - claims-abstract - jpw.doc,31/19 100 120 "-'-ECM System 1 ............. ECM System N 130 Integration Framework 140 150-, 160,, Webservices Components 170-, Connector Components 180" Integration Rules ORM 110 CRM System 190 Standard ECM interface FIG. I