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SYSTEM AND METHOD FOR IDENTIFYING POTENTIAL FUTURE INTERACTION RISKS BETWEEN A CLIENT AND A PROVIDER
SYSTEM AND METHOD FOR IDENTIFYING POTENTIAL FUTURE INTERACTION RISKS BETWEEN A CLIENT AND A PROVIDER
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机译:确定客户和提供者之间潜在的潜在交互风险的系统和方法
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摘要
A method for identifying potential future interaction risks between a client and a provider using a computer server is disclosed. Transactions between the client and the provider are conducted in association with one or more communication platforms and the method includes storing client data on the computer server received from a variety of data sources including client claims data, and storing agent data on the computer server received from a variety of data sources. The method further includes obtaining feedback data related to at least one of the client, the agent, and one of the transactions and analyzing the data to identify potential future transactional problems.
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