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Predicting a sales success probability score from a distance vector between speech of a customer and speech of an organization representative
Predicting a sales success probability score from a distance vector between speech of a customer and speech of an organization representative
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机译:根据客户语音和组织代表语音之间的距离矢量预测销售成功概率得分
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摘要
A computerized method for sales optimization including receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion.
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