The present invention is directed to a software-based system that enables an associate (a researcher, an adjuster, an agent, a customer service specialist, a teller, or the like) of a financial institution to quickly and accurately research and resolve particular error cases, such as encoding or listing errors of monetary amounts of recent transactions. To resolve these error cases, the associate may utilize the system of the present invention to aid with researching and inputting information about the error case. The system of the present invention further provides a standardized set of procedures for resolving the error case based on the determined error type of the error case. The system of the present invention ensures efficiency and accuracy of error case processing and resolution.
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