Device, Method, and Graphical User Interface for Managing Customer Relationships using a Lightweight Messaging Platform

摘要

A server sends, to an electronic device of a first user, a data structure that includes a hierarchical interaction tree having a plurality of interaction nodes. The server then receives, from the electronic device of the first user, a first message, wherein the first message from the electronic device of the first user is selected from a set of predefined first-reply messages. Each first-reply message of the set of predefined first-reply messages corresponds to a distinct interaction node of the hierarchical interaction tree.