SYSTEM AND METHOD OF INTEGRATING PLURALITY OF CUSTOMER CARE SERVICE CENTERS FOR REGISTERING AND TRACKING CUSTOMER REQUESTS USING ONE SINGLE PLATFORM

摘要

[0086] The present invention provides a system and method of integrating plurality of customer care service centers for registering and tracking customer requests using one single platform to address products or service related issues with the customers. The system acts as a single point of contact for the customers to register and track complaints or issues with multiple customer care service centers of various products or service providers which are owned and used by the customer. The system completely eliminates the manual intervention at the back end i.e. on the customer care service centre during the time of registering a new complaint. The invention provides automation of raising/tracking complaints for multiple services provided to the customer by multiple service providers and avoids manual intervention from the customer care service centers where a customer care representative comes in to log a complaint or provide details for an existing complaint. (FIG 1)