Creating sustainable innovation platforms based on service first and service now approach

摘要

A system 200 and method are provided for establishing a sustainable innovation platform. The system includes an innovation services platform 210 including a set of independent, consumable services which may be base services from which additional services are formed. The system further includes an innovation community platform 230 including a set of frameworks for forming an innovation community and supporting interaction between community data and community services. The system also includes a monitoring, data assimilation, and simulation platform 250 for service-related monitoring, monitoring-data model assimilation and model-based, machine-executed, what-if simulation. The system additionally includes a service enhancement and service optimization platform 260 for determining service enhancements and service optimizations based on the model-based, machine-executed, what-if simulation. The simulation may predict potential future pass of customer behaviour, service demand, service requirements and service -related data requirements.