INTELLIGENT REAL-TIME 360° ENTERPRISE PERFORMANCE MANAGEMENT METHOD AND SYSTEM

摘要

An intelligent real-time 360° enterprise performance management system and 6-step methodology, which provides an integrated way to evaluate the performance and effectiveness of specific ‘business components’ within organizations (e.g., internal functions, internal processes, and stakeholder relationships). The system serves as a highly scalable, customizable, and context-aware Unified Enterprise Performance Management Application Platform (UEPMAP) that automates static and dynamic real-time and asynchronous business intelligence gathering from employees, customers, suppliers, business partners and other key stakeholders; analyses structured and unstructured feedback data; identifies strengths and weaknesses for each business component by way of SWOT analysis; develops prioritized action plans, supported by an adaptive neuro-fuzzy inference system (ANFIS) in order to address weaknesses identified within business components.