Apparatus and method for interaction to self-service terminals touchscreen with universal accessibility and usability

摘要

Apparatus and method of summary interaction for self-service terminals touchscreen with universal accessibility and usability. The new apparatus and its method of use which determines how a user interacts with the combination of hardware and software to automate the processes of care to consumers of public service providers and / or private.The hardware includes self-service terminals accessible for persons with or without disability, elderly, people with low literacy and educated people, equipped with sensors, touch sensitive screens, cameras, communication and document capture.The software controls visual and audible outputs that allow people with different skills and different needs to operate the whole technological service, and manage the information of the entry of users to be recovered and used in different EQ Uipamentos.The method for interaction promotes the accessibility and digital inclusion of the population at its largest extent possible, with gestures and touches on the touchscreen to enable people with disabilities, including blind people and deaf, can use the self-service terminals of manei RA autonomous.The method also includes a system for the recovery of the context of preferences and information of users, a system for converting text to speech, avatar interpreter pounds, graphic representations suitable interface, a system for reading screen, a help system Increme Ntal adjustable and called the password by text and talk.