首页>
外国专利>
PROFILING OF USERS' BEHAVIOR AND COMMUNICATION IN BUSINESS PROCESSES
PROFILING OF USERS' BEHAVIOR AND COMMUNICATION IN BUSINESS PROCESSES
展开▼
机译:在业务流程中维护用户的行为和沟通
展开▼
页面导航
摘要
著录项
相似文献
摘要
A computer-implemented user profiling system includes a human communication retrieval component which, for an entity employing a business process management system, captures communication data in response to a given business process being implemented by the business process management system. A human task monitoring and contextual analysis component captures user behavior information associated with the business process. A profile analysis engine is also included, which receives the user behavior information and communication data and updates a user profile corresponding to at least one of the users, based on the user behavior information and communication data.
展开▼