TRAINING CLASSIFICATION ALGORITHMS TO PREDICT END-USER BEHAVIOR BASED ON HISTORICAL CONVERSATION DATA

摘要

This disclosure involves training classification algorithms to predict end-user behavior based on historical conversation data. For example, a computing system accesses training data with conversational and non-conversational data. The system derives decision points from a textual analysis of the conversational training data. The computing system fits a hidden Markov model having multiple hidden states to the non-conversational data. The computing system groups observations from the non-conversational data and the derived decision points into data segments. Each data segment includes a subset of the observations and the decision points associated with a hidden state. The computing system generates, from each data segment, a predictive model for the hidden state. Subsequently, input non-conversational data is matched to one of the hidden states. A predicted behavior for the entity is generated by applying the predictive model for that hidden state to both input conversational data and the input non-conversational data for the entity.