INCIDENT ANALYSIS PROGRAM, INCIDENT ANALYSIS METHOD, INFORMATION PROCESSING DEVICE, SERVICE IDENTIFICATION PROGRAM, SERVICE IDENTIFICATION METHOD, AND SERVICE IDENTIFICATION DEVICE

摘要

A non-transitory computer-readable storage medium storing an incident analysis program having: generating a new incident-related request database by extracting, from a request management database including request data in which requests issued from first service systems of a first cloud service vendor to second service systems of a second cloud service vendor, response times to the requests, and timings of the requests, new incident-related request data of requests issued at the new incident occurred from an issuing source first service system to an issuing destination second service system; extracting, from a plurality of past incident-related request databases generated at incidents in the past, a past incident-related request database whose transition tendency of the response time has a correlation with the new incident-related request database: and identifying a second service system estimated to be responsible for the past incident, as a second service system estimated to be responsible for the new incident.