IT IT SERVICE MANAGEMENT METHOD AND APPARATUS PERFORMING THE SAME

摘要

The present invention relates to an IT service management method and a device for executing the same. According to an embodiment of the present invention, the IT service management device includes: an IT service management device unit; an integrated security management server; and a user terminal. The IT service management device can manage the content and history of processes regarding to the task request details related to IT services. The present invention can ensure the transparency in IT service management and improve IT services continuously through building and operating a standardized IT service management system.