System and method for differentiated customer service in terms of fufillment experience based on customer loyalty and cost to serve

摘要

A method is provided for selecting eligible nodes and item assignments to those nodes for fulfillment based on satisfaction of a reward constraint and fulfillment cost. This method includes several steps, including determining by a computer processor of the fulfillment engine whether each of the plurality of assignments to the plurality of nodes satisfies a reward constraint based on a first customer loyalty reward level of the plurality of customer loyalty reward levels, identifying by a computer processor of the fulfillment engine one or more satisfactory assignments to nodes by identifying which of the one or more assignments is both associated with an order fulfillment cost that is less than the maximum fulfillment cost and satisfies the reward constraint and automatically generating by a computer processor of the fulfillment engine a node order assignment assigning the current order to the one or more satisfactory nodes.