Analysis and visualization tool with combined processing of structured and unstructured service event data

摘要

An apparatus comprises a processing platform configured to implement an analysis and visualization tool for combined processing of structured and unstructured service event data. The structured service event data comprises service event data stored in one or more structured data fields of a service events database, and the unstructured service event data includes documents comprising unstructured text data of the service events database. The analysis and visualization tool is associated with a clustering module that assigns each of the documents to one or more clusters corresponding to respective topics. The analysis and visualization tool comprises an interface that permits selection of one or more of the structured data fields, and a visualization module configured to generate at least one visualization as a function of the selected one or more structured data fields and particular ones of the cluster topics that relate to the selected one or more structured data fields.