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Web-based technical issue assignments based on technical support groups having handled a highest number of technical requests
Web-based technical issue assignments based on technical support groups having handled a highest number of technical requests
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机译:基于Web的技术问题分配,基于处理最多技术请求的技术支持组
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摘要
An embodiment relates generally to a method of providing visibility in technical support. The method includes providing for a plurality of technical groups, each group specializing in a technical area and is comprised of a plurality of senior and junior members. The method also includes receiving a technical issue from a user to be resolved by a selected technical group of the plurality of technical groups and providing access to the user in a process of resolving the technical issue by the selected technical group.
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