Notification/report device and notification/report system

摘要

PROBLEM TO BE SOLVED: To reduce the work effort of a worker by simplifying and speeding up work related to notification/report. SOLUTION: A notification/report system 100 includes a local terminal device 121, a notification/report device (relay server) 111, and a call center 140 (call center terminal device 141) connected by a network. The notification/report information in a predetermined format is transmitted (Web input) to the notification/report device 111, and the notification/report device 111 receives the notification/report information from the local terminal device 121, and receives the received notification/report information from the site. The destination 130 of the notification/report information is determined based on the information and the format, and is transmitted to the determined destination 130. Further, the receipt confirmation from the transmission destination 130 is received, and the undelivered information is notified to the call center 140 based on the situation of the receipt confirmation. The call center 140 receives the undelivered information from the notification/report device 111, and follows the destination 130 by telephone based on the undelivered information. [Selection diagram] Figure 1