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System and Method for Monitoring and Visualizing Emotions in Call Center Dialogs at Call Centers
System and Method for Monitoring and Visualizing Emotions in Call Center Dialogs at Call Centers
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机译:在呼叫中心的呼叫中心对话框中监视和可视化情绪的系统和方法
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摘要
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first and second persons to determine an emotional state of the communication, providing a visual representation of the emotional state of the communication for display to a person having access to the communication, and performing an intervention action to improve the emotional state of the communication in response to detecting the emotional state of the communication meets one or more specified intervention criteria.
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