CHAT SYSTEM, CHATBOT SERVER DEVICE, CHATBOT ID MANAGEMENT DEVICE, CHAT MEDIATION SERVER DEVICE, PROGRAM, CHAT METHOD, AND CHAT MEDIATION METHOD

摘要

This chat system (100) is provided with a chatbot ID management unit (23), a chatbot ID reception unit (16), and an alteration unit (17, 18). The chatbot ID management unit (23) stores therein field data in association with a chatbot ID for identifying a chatbot server device. The chatbot ID reception unit (16) acquires, on the basis of field data outputted from a field data deduction unit (36) in response to query data transmitted from a terminal device side, a chatbot ID that is obtained by referencing the chatbot ID management unit (23). On the basis of the chatbot ID acquired by the chatbot ID reception unit (16), the alteration unit (17, 18) changes the chatbot server device (3A, 3B, 3C) being the transmission destination of the query data transmitted by a terminal device (6A, 6B, 6C).