Counseling system equipped with a service providing server that supervises the initial situation of counseling and analyzes the counseling situation

摘要

In the customer consultation system, a customer terminal requesting counseling; and a counselor terminal to respond to the customer terminal requesting counseling; and a manager terminal managing the response status of the customer terminal and the counselor terminal; and the customer terminal and the counselor And a service provision server that transmits consultation initial information to each terminal and analyzes and displays the response status to the manager terminal, wherein the consultation initial information that the service provision server transmits to the customer terminal and the counselor terminal includes: As the consultation request of the terminal occurs, the consultation reception information indicating that the consultation has been received by the customer terminal; and the consultation request information indicating that the consultation has been requested by the counselor terminal are included. To be able to respond It not only has an effect, but also can quickly identify problems of products by branch, and also supervises the initial situation of consultation, which is characterized in that it is possible to solve fundamental problems in the production of products by branch and manage products by branch more easily. It is about a counseling system equipped with a service providing server that analyzes the counseling situation.