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Externalising tacit overview knowledge: A model-based approach to supporting design teams

机译:外化隐性概述知识:支持设计团队的基于模型的方法

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摘要

Successful realization of large-scale product development programs is challenging because of complex product and process dependencies and complicated team interactions. Proficient teamwork is underpinned by knowledge of the manner in which tasks performed by different design participants fit together to create an effective whole. Based on an extensive industrial case study with a diesel engine company, this paper first argues that the overview and experience of senior designers play an important part in supporting teamwork by coordinating activities and facilitating proactive communication across large project teams. As experts move on and novices or contractors are hired, problems are likely to occur as tacit overview knowledge is lost. If informal, overview-driven processes break down, the risk of costly oversights will increase, and greater management overhead will be required to realize successful product designs. Existing process models provide a means to express the connectivity between tasks and components thus to compensate partially for the loss of tacit overview. This paper proposes the use of design confidence, a metric that reflects the designer's belief in the maturity of a particular design parameter at a given point in the process, to address the limitations of existing models. The applicability of confidence-based design models in providing overview, as well as their shortcomings, will be demonstrated through the example of a diesel engine design process. Confidence can be used to make overview knowledge explicit and convey additional information about the design artifact, thereby informing communication and negotiation between teams
机译:由于复杂的产品和流程依赖性以及复杂的团队互动,成功实现大规模产品开发计划具有挑战性。精通团队合作的基础是对不同设计参与者执行的任务可以组合在一起以创建有效整体的方式的了解。基于对一家柴油发动机公司的广泛工业案例研究,本文首先指出,高级设计师的概述和经验通过协调活动和促进大型项目团队之间的主动沟通,在支持团队合作中发挥着重要作用。随着专家的发展以及新手或承包商的聘用,由于默认概述知识的丢失,很可能会出现问题。如果非正式的,由概述驱动的流程崩溃了,则高成本监督的风险将会增加,并且要实现成功的产品设计,将需要更大的管理开销。现有的过程模型提供了一种表达任务和组件之间的连通性的方法,从而部分补偿了默认概述的损失。本文提出了使用设计置信度来解决现有模型的局限性的一种度量标准,该度量标准反映了设计者对过程中给定点特定设计参数的成熟度的信念。将以柴油机设计过程为例来说明基于置信度的设计模型在提供概述方面的适用性及其缺点。置信度可用于使概述知识更明确,并传达有关设计工件的其他信息,从而为团队之间的交流和谈判提供依据

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