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Knowledge sharing in a large agile organisation: A survey study

机译:大型敏捷组织中的知识共享:调查研究

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摘要

Knowledge is a core resource for agile organisations that is transformed into products and services during the development process. Sharing of knowledge is essential across any organisation, and it has been claimed that the software industry requires more knowledge management than any other sector. Agile methodologies concentrate on team level collaboration, and some techniques for inter-team knowledge sharing have also proved to be successful. But these techniques focus on within-team and between-team knowledge sharing rather than knowledge sharing across the organisation. This paper presents the results of a survey with 81 responses on organisational knowledge sharing in a multinational agile company. The survey focuses on three aspects of knowledge sharing: within agile teams, beyond the team with company colleagues, and with customers. It concentrates on knowledge sharing practices, ease of knowledge sharing and motivation for knowledge sharing. Summary statistics, regression, and test of equity are used as analysis techniques. Results show that knowledge sharing with team members is significantly easier than with customers or company colleagues beyond their team. In addition, using agile practices improves ease of knowledge sharing within teams but not with customers or colleagues. Extrinsic motivators need to be in place to encourage knowledge sharing across the organisation, especially where such knowledge sharing is not an automatic consequence of completing the work.
机译:知识是敏捷组织的核心资源,在开发过程中会转化为产品和服务。知识共享在任何组织中都是必不可少的,并且据称与其他任何部门相比,软件行业需要更多的知识管理。敏捷方法专注于团队级协作,并且一些团队间知识共享的技术也被证明是成功的。但是这些技术专注于团队内部和团队之间的知识共享,而不是整个组织的知识共享。本文介绍了一项针对跨国敏捷公司中组织知识共享的81项回答的调查结果。该调查关注于知识共享的三个方面:在敏捷团队内部,与公司同事以及客户之间的团队之外。它着重于知识共享实践,知识共享的简易性和知识共享的动机。摘要统计,回归和公平检验被用作分析技术。结果表明,与团队成员共享知识比与团队以外的客户或公司同事共享知识要容易得多。另外,使用敏捷实践可以提高团队内部(而不是与客户或同事之间)知识共享的便利性。需要有外部激励因素来鼓励整个组织的知识共享,尤其是在这种知识共享不是完成工作的自动结果的情况下。

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