Shared services is a prominent organizational arrangement for organizations, in particular for support functions. The success (or failure) of shared services is a critical concern as the move to shared services can entail large scale investment and involve fundamental organizational change. The Higher Education (HE) sector is particularly well poised to benefit from shared services as there is a need to improve organizational performance and strong potential from sharing. Through a multiple case study of shared services experiences in HE, this study identifies ten important antecedents of shared services success: udud(1) Understanding of shared services; udud(2) Organizational environment; udud(3) Top management support; udud(4) IT environment; udud(5) Governance; udud(6) Process centric view; udud(7) Implementation strategy; udud(8) Project management; udud(9) Change management; and udud(10) Communication. ududThe study then develops a preliminary model of shared services success that addresses the interdependencies between the success factors. As the first empirical success model for shared services, it provides valuable guidance to practice and future research.
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机译：共享服务是组织（尤其是支持职能）的重要组织安排。共享服务的成功（或失败）是至关重要的问题，因为转向共享服务可能需要大规模投资并涉及根本的组织变革。高等教育（HE）部门特别准备从共享服务中受益，因为需要提高组织绩效和共享潜力。通过HE中共享服务经验的多案例研究，该研究确定了共享服务成功的十个重要前提： ud ud（1）了解共享服务； ud ud（2）组织环境； ud ud（3）最高管理层的支持； ud ud（4）IT环境； ud ud（5）治理； ud ud（6）以流程为中心的视图； ud ud（7）实施策略； ud ud（8）项目管理； ud ud（9）变更管理；和 ud ud（10）通讯。 ud ud然后研究开发了共享服务成功的初步模型，该模型解决了成功因素之间的相互依赖性。作为共享服务的第一个经验成功模型，它为实践和未来研究提供了宝贵的指导。
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