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Crossing the Communication Barrier in Global Software Development Projects via Global Software Development Brokers

机译:通过全球软件开发经纪人跨越全球软件开发项目中的沟通障碍

摘要

As the key stakeholders in Global Software Development (GSD) projects are distributed across geographical locations, many GSD projects suffer from a communication barrier, which exists due to language-, cultural-, time zone (and possibly other) differences among key stakeholders. This barrier not only increases communication cost, it also decreases the efficiency and quality of stakeholder communication, adding extra risks to these projects, and decreasing the probability of success. So far, there is no simple solution to this problem. Using the Collaborative Networks paradigm, this paper introduces the concept of 'Global Software Development Collaborative Network' (GSD-CN) as a formal model to analyse communication cost and quality. The paper proposes a new entity (role) called Global Software Development Broker (GSDB). We argue and demonstrate in an example that the proposed GSDBs will (a) simplify the network structure, (b) decrease communication cost, and (c) improve communication quality - consequently increasing the probability of success of GSD projects.
机译:由于全球软件开发(GSD)项目的主要利益相关者分布在各个地理位置,因此许多GSD项目都存在沟通障碍,这是由于主要利益相关者之间的语言,文化,时区(以及其他可能)的差异而存在的。这种障碍不仅增加了沟通成本,还降低了利益相关者沟通的效率和质量,给这些项目增加了额外的风险,并降低了成功的可能性。到目前为止,还没有解决此问题的简单方法。本文使用协作网络范式介绍了“全球软件开发协作网络”(GSD-CN)的概念,作为分析通信成本和质量的正式模型。本文提出了一个新的实体(角色),称为全球软件开发代理(GSDB)。我们以一个示例为例进行论证和论证,提出的GSDB将(a)简化网络结构,(b)降低通信成本,并且(c)改善通信质量-因此增加了GSD项目成功的可能性。

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