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Customer satisfaction, trust and its influence on co-production and customer loyalty. A study that demonstrates the effects per online and offline channel type in a service context.

机译：客户满意度，信任度及其对联合生产和客户忠诚度的影响。一项研究，演示了服务上下文中每种在线和离线渠道类型的影响。

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Scheur Lynn van de;
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年度 2017
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原文格式 PDF
正文语种 nl
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1. Analysis of the Influence of Trust And Service Quality on Customer Value and It’s Impact on Customer Satisfaction in Online Shopping Case Study: Lazada Indonesia [J] . Evi, M. Ali Iqbal, Augustina Kurniasih European Journal of Business and Management . 2019,第18期

机译：在网上购物案例研究中分析信任和服务质量对客户价值的影响及其对客户满意度的影响：印度尼西亚Lazada
2. The Role of Multichannel Integration, Trust and Offline-to-Online Customer Loyalty Towards Repurchase Intention: an Empirical Study in Online-to-Offline (O2O) e-commerce [J] . Intan Dewi Savila, Ruhmaya Nida Wathoni, Adhi Setyo Santoso Procedia Computer Science . 2019,第5期

机译：多通道集成，信任和离线与在线客户忠诚度回购意图的作用：在线到离线（O2O）电子商务的实证研究
3. An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust [J] . Samer E. Dahiyat, Mamoun N. Akroush, Bayan N. Abu-Lail International Journal of Services and Operations Management . 2011,第4期

机译：感知服务质量和客户忠诚度的集成模型：对客户满意度和客户信任的中介效应的实证研究
4. Assessment of E-Service Quality Dimensions and Its Influence on Customer Satisfaction: A Study on the Online Banking Services in the Philippines [C] . Mary Christy O. Mendoza, Ronell Ray C. Santos, Jeremiah Eli H. Magdaraog IEEE International Conference on Industrial Engineering and Applications . 2020

机译：电子服务质量维度的评估及其对客户满意度的影响：菲律宾在线银行服务研究
5. Service quality of online apparel retailers and its impact on customer satisfaction, customer trust and customer loyalty. [D] . Hou, Yonghai. 2005

机译：在线服装零售商的服务质量及其对客户满意度，客户信任度和客户忠诚度的影响。
6. The impact of e-service quality and customer satisfaction on customer behavior in online shopping [O] . Paulo Rita, Tiago Oliveira, Almira Farisa 2019

机译：电子服务质量和客户满意度对在线购物中客户行为的影响
7. Analysis of the Influence of Trust And Service Quality on Customer Value and It’s Impact on Customer Satisfaction in Online Shopping Case Study: Lazada Indonesia [O] . 2019

机译：对客户价值对客户价值影响的影响及其对客户满意度的影响：Lazada Indonesia

Customer satisfaction, trust and its influence on co-production and customer loyalty. A study that demonstrates the effects per online and offline channel type in a service context.

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