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Mediating Effects of Place Attachment and Satisfaction on the Relationship between Tourists’ Emotions and Intention to Recommend

机译:场所依恋与满意度对游客情绪与推荐意愿关系的中介作用

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摘要

This study develops and tests a model based on the developmental theory of place attachment. The model considers the influence of tourists’ emotions on place attachment and the mediating effects of satisfaction and place attachment on the relationship between tourists’ emotions and intention to recommend. The model was tested using data collected from 464 international tourists at the end of their trip to Thailand. Results show that positive emotions, negative emotions and satisfaction are significant determinants of place attachment. In particular, negative emotions display a positive relationship with place attachment. In addition, only satisfaction mediates the relationship between tourists’ emotions and intention to recommend. Findings highlight the need for researchers to incorporate emotions in modeling place attachment and offer implications for marketers promoting Thailand as a tourist destination.
机译:本研究基于场所依恋的发展理论开发并测试了一个模型。该模型考虑了游客情绪对场所依恋的影响以及满意度和场所依恋对游客情绪与推荐意愿之间关系的中介作用。使用从464名国际游客到泰国结束时收集的数据对模型进行了测试。结果表明,积极情绪,消极情绪和满意度是场所依恋的重要决定因素。特别是,负面情绪与场所依恋表现出积极的关系。此外,只有满意度才能介导游客的情绪与推荐意愿之间的关系。研究结果凸显了研究人员需要将情感融入到对地点依恋的建模中,并为推广泰国成为旅游胜地的营销人员提供了启示。

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