Measuring groupware effectiveness using ordinal questionnaire data with AI/fuzzy mathematics and correspondence analysis treatments

摘要

The results of a longitudinal study of groupware technology carried out over a 2 year period within a single organization is presented. The results of ordinal data derived from a questionnaire employed touddetermine user judgements of the usefulness of the technology for business task are analysed using audnovel "best hypothesis" approach. This treatment uses formulations based upon AI and fuzzy mathematics and correspondence analysis.