Blending customisation, context-awareness and adaptivity for personalised tangible interaction in cultural heritage

摘要

Shaping personalization in a scenario of tangible, embedded and embodied interaction for cultural heritage involves challenges that go well beyond the requirements of implementing content personalization for portable mobile guides. Contentududis coupled with the physical experience of the objects, the space, and the facets of the context – being those personal orudsocial – acquire a more prominent role. This paper presents a personalization framework to support complex scenariosudthat combine the physical, the digital, and the social dimensions of a visit. It is based on our experience in collaboratingudwith curators and museum experts to understand and shape personalization in a way that is meaningful to them and toududvisitors alike, that is sustainable to implement and effective in managing the complexity of context-awareness. The pro-udposed approach features a decomposition of personalization into multiple layers of complexity that involve a blend ofududcustomization on the visitor’s initiative or according to the visitor’s profile, system context-awareness, and automaticududadaptivity computed by the system based on the visitor’s behaviour model. We use a number of case studies of implemented exhibitions where this approach was used to illustrate its many facets and how adaptive techniques can be effectively complemented with interaction design, rich narratives and visitors’ choice to create deeply personal experiences.ududOverarching reflections spanning case studies and prototypes provide evidence of the viability of the proposed frame-udwork, and illustrate the final effect of the user experience.