An Empirical Investigation of Privacy and Security Concerns on Doctors’ and Nurses’ Behavioral Intentions to Use RFID in Hospitals

摘要

Radio frequency identification (RFID) technology is a useful technology that has myriad applications in technology, retail, manufacturing, and healthcare settings. Not dependent upon line-of-sight, RFID can scan devices in their proximity and report the information to connected (wired or other wireless) information systems. Once touted as the panacea for home healthcare, RFID devices can add benefit to patients in remote settings. RFID devices have been used to optimize systems in areas such as manufacturing and healthcare to expose inefficiencies in a system or process. Unlike manufacturing, however, RFID in healthcare settings presents security and privacy concerns to the people being tracked by the devices – particularly healthcare workers including nurses and doctors. This research presented a theoretical model that assessed the effect of five independent variables, namely, cognitive factors, of privacy concerns regarding surveillance and RFID devices and trust in the electronic medium, subjective norm, existence of security policy, and persistence of data on a dependent variable - intention to use RFID. The theoretical model presented in this research is based on the technology acceptance model and the extended theory of planned behavior. The research showed significant relationships between the cognitive factors of privacy concerns regarding surveillance and RFID devices, and trust and the electronic medium and perception of external control on intention to use. The theoretical model used in this research can be refined to better understand intention to use RFID in hospital environments.