Developing Partnerships between Transportation Agencies and the Disability and Underrepresented Communities. Research Results Digest 107.

摘要

Many U.S. transit agencies, particularly those serving urban areas, find that they serve a diverse population and that a significant portion of their patronage is from minority and disability communities. Most transit agencies have established customer advisory committees, diversity programs, and various community outreach efforts to involve these segments of their communities in the planning and improvement of their services. It is less frequent, however, that transit agencies have been able to establish true partnerships with these communities and organizations representing them.