Customs Service Modernization: Ineffective Software Development Processes211 Increase Customs System Development Risks

摘要

The Customs Service relies extensively on software intensive systems to perform211u001eits core missions of enforcing laws governing the flow of goods and persons 211u001eacross U.S. borders, and assessing and collecting billions of dollars annually in 211u001eduties, taxes, and fees on imported merchandise. The Chairman, Subcommittee on 211u001eTreasury and General Government, Senate Committee on Appropriations, and the 211u001eChairman, Subcommittee on Treasury, Postal Service and General Government, House 211u001eCommittee on Appropriations, asked GAO to determine (1) the maturity of Custom's 211u001esoftware development processes, and (2) whether Customs has an effective software 211u001eprocess improvement program. As part of its evaluation, GAO examined three 211u001esoftware projects. These were (1) development of the first software release of 211u001ethe National Customs Automation Program (NCAP 0.1), which is the first phase of 211u001ethe Automated Commercial Environment (ACE); (2) software maintenance on the 211u001eAutomated Export System (AES); and (3) software maintenance on the Administrative 211u001eSecurity System.