Environmental Quality in the Supply Chain of an Original Equipment Manufacturer in the Electronics Industry.

摘要

A study of the environment of a company identifies customers, suppliers, competitors, shareholders, governments and all kinds of institutions. Several relationships exist between the company and all these entities. Within this setting, a company operates in terms of competition, product sales, production, procurement, legislation etc. With respect to the customer-supplier relationship, this contains both sales and procurement aspects. In general, relationships are cornerstones of the global operating economic process, because this process can be described in terms of the sum of customer-supplier relationships. From the perspective of the customer as well as the supplier, aspects as price, delivery, service, technology and quality play an ongoing role, while environmental quality is a new aspect. This thesis approaches the supplier or set of suppliers, the so-called supply chain or supply-base from a customers' perspective as the requesting party in the scope of environmental quality.