Business Systems Modernization: Results of Review of IRS' Customer Account DataEngine Project

摘要

As part of its Business Systems Modernization program, the Internal RevenueService (IRS) initiated the Customer Account Data Engine (CADE) project to modernize the agency's outdated and inefficient data management system. IRS also plans for this project to be the corporate data source for enabling future customer service and financial management applications. As you requested, our objectives were to determine (1) the reported status of CADE and IRS' plans for completing the project, (2) whether IRS is managing the relationship between CADE and the agency's enterprise architecture and current systems environment, (3) whether IRS is managing CADE in accordance with its Enterprise Life Cycle (ELC), and (4) whether IRS is ensuring that CADE will satisfy agency business needs.