Small Business Administration, Office of Inspector General, Inspection and Evaluation Division, Modernizing Human Resource Management.

摘要

This inspection is designed to help the Small Business Administration (SBA) make some of the decisions necessary to modernize the Agency's Office of Human Resources. It provides relevant experiences of selected Federal agencies in modernizing their human resource offices (HRO), focusing on (1) service delivery methods (including automation, outsourcing, and cross servicing), (2) human resource management (HRM) metrics, and (3) HR office structure. The strategic management of human capital is one of the President's five Government wide management initiatives. It is closely related to two other initiatives, E-government and competitive sourcing. The Comptroller General has emphasized that 'employees are the government's greatest asset-its human capital.' To play a leading role in reforming human capital management, Federal HROs must be equipped and positioned to deal with the contemporary technological and results-oriented environment.