Automation Trust, Reliability and Attention HMI 02-03 Technical rept

摘要

This review of the literature presents a model, and then describes experimental data extracted from a literature review which indicate the influence of unreliable or imperfect automation on human performance, reliance upon automation and workload. The review indicates a relatively weak coupling between the reliability of automation, and its benefits when it works 'correctly' and its costs when it 'fails'. The latter costs can be distinguished between costs observed during the initial failure, and those observed during subsequent failures. Following the review, we present in an appendix, an annotated bibliography of most of the studies that were reviewed.