High Payoff in Electronic Government. Measuring the Return on E-Government Investments

摘要

The Intergovernmental Advisory Board (IAB) undertook this study to identify prime examples of 'high-payoff' electronic government (E-Gov) programs, to share the secrets of their successes, and to determine how they measure the results achieved from investments made. As a new and powerful concept, E-Gov promises many benefits to its government sponsors. It can reduce costs of government operations$ open new sources of revenue$ attract businesses, tourists and new residents to the area$ make it easy for citizens to do business with the government$ and reinforce the relationship between the citizen and democratic government. As with any government program, the value of E-Gov is in the benefits it delivers to the public and the new avenues it opens to create value. But E-Gov can be costly, and its value to the public that supports it must be shown.