Electronic Disabililty Claims Processing: SSA Is Proceeding with Its Accelerated Systems Initiative But Needs to Address Operational Issues

摘要

Through an initiative known as AeDib, the Social Security Administration (SSA) is implementing a system in which medical images and other documents that have traditionally been kept in paper folders will be stored in electronic folders, enabling disability offices including SSAs 144 Office of Hearings and Appeals sites and 54 state disability determination services, to process disability claims electronically. This initiative supports a program that, in 2004, made payments of approximately $113 billion to more than 14 million beneficiaries and their families. In March 2004, GAO recommended that SSA take steps to ensure the successful implementation of the electronic disability system. GAO was asked to assess SSAs status in implementing AeDib and the actions the agency has taken in response to GAOs prior recommendations on this initiative.