United We Ride/Mobility Services for All Americans Joint Demonstration. Phase One. System Planning and Design

摘要

Lower Savannah Council of Governments of Aiken, South Carolina was awarded a planning grant as one of eight sites selected nationally for a USDOT Mobility Services for All Americans demonstration project for the development of a system design process and design document for a regional Travel Management and Coordination Center (TMCC). The system design was to emphasize the important role transportation coordination among human service agencies and providers would play, as well as the important role played by technology or Intelligent Transportation Systems (ITS) in facilitating improved transportation services in any TMCC model developed for a rural setting such as the Lower Savannah Region. Stakeholder participation and input was vigorously sought and achieved during the planning process. Stakeholders needs for human service transportation were to be identified during the Concept of Operations and later addressed during System Requirements and System Design processes and documentation using a structured engineering process. The Lower Savannah Regional TMCC model is unique in that it strives to provide the consumer with access not only to improved transportation options, but also access to comprehensive human service program information, referral and assistance by merging the functions of a TMCC with an existing Aging & Disability Resource Center.