Factors Influencing Patient Satisfaction with Nursing Care in a MilitaryOutpatient Clinic

摘要

This study focuses on the factors which influence patient satisfaction withnursing care in an Air Force outpatient clinic. The review of literature demonstrates that multiple factors influence patient satisfaction, including perception of a caring attitude by providers, education about their illness and prognosis, and provision of information about preventive health behaviors. Imogene King's Theory of Goal attainment is the conceptual framework used for the study. Demographic data and the Risser Patient Satisfaction Survey (PSS), which is divided into three subscales, including technical-professional, educational relationship, and trusting relationship areas, were collected from 90 patients seen in an acute care clinic in a military facility. The data demonstrated that the technical-professional area, the educational relationship, and the trusting relationship were all positively correlated with overall satisfaction. However, the trusting relationship was most highly correlated with patient satisfaction with nursing care.