Examination of the Relationship of the AMEDD Population Health Clinical Optimization Training with Change in Patient and Staff Satisfaction

摘要

Following the five-day AMEDD Population Health Clinical Optimization training at the Moore Clinic, Fort Hood, Texas, there was a statistically significant increase in patient satisfaction but no significant change in overall staff satisfaction. There were, however, many facets of staff satisfaction that showed significant changes following the training. The significant changes observed in staff satisfaction with workload, treatment team, facility, autonomy, organization, professional experience, patient relationships, efficiency, quality, pay and benefits, overall satisfaction with current position and plan to separate from current position were not universal across the primary care teams disciplines. Providers, Nursing Staff, Certified Nursing Assistants, and Administrative Support Staff indicated that the training experience and optimization activities following the training affected each of these groups differently. There were difficulties implementing all of the planned changes that emerged from the optimization training and this might have resulted in some of the decreased levels of staff satisfaction. Further study is indicated to provide more clarity on the value of this training.