Identification of Interpersonal Skills for Building Army Civilian Leaders

摘要

This Joint Applied Project identifies effective interpersonal skills for four selected leadership levels in the Army civilian workforce. This project expands the findings from the 2003 Army Training and Leadership Development Panel, Communication Task Force initiative, which identified a perceived gap in interpersonal skills exhibited by Army civilian leaders. Thirty-eight (38) Army civilian managers from four leadership levels completed questionnaires and participated in face-to-face interviews describing the important interpersonal skills that were necessary to successfully perform in their jobs. This study shows which interpersonal skills were considered most important at the different levels. This study further show the current education is lacking for civilian leaders to develop these important skills. Recommendations for improving career development and leadership training are offered that would enable the Army to 'grow' better, more effective, Army civilian leaders.