Active and Passive User Trust in Sociotechnical Systems.

摘要

Active and passive user is a way to understand how users can have different perspectives of the use of technologies in complex socio-technical systems. These different perspectives can influence how trust is formed and calibrated for individual users and teams of users. As a result, appropriate use, misuse, disuse, or abuse of technology may occur. This project pioneered the research in active passive user systems through a series of experimental studies. The goals of the project were to understand: (1) pair-level factors that shape trust, (2) psychophysiological markers that predict trust, (3) user characteristics that relate to trust, and (4) the affective process of trust. This final report included four major experiments that addressed the four goals. In those four experiments, participants worked as two-person teams consisted of one active user and one passive user and multi-tasked using a modified version of MultiAttribute Task Battery (MATB) with a shared computer station.