Developing a Process: Providing a Lessons Learned Storage Facility and a Collaborative Problem-Solving Environment for USASMDC/ARSTRAT

摘要

As we focus our attention on governance development and security issues, and we look at one particular country or region; we find Knowledge Management is at the core of modern day effective governance. Thus Knowledge Management impacts governmental agencies and their relationships with each other. The current situation: U.S. Army Space and Missile Defense Command/Army Forces Strategic Command (USASMDC/ ARSTRAT), like most governmental organizations, has an information management challenge. What needs to be done is the development of a Knowledge Management system that can store historical information for the future reference of its members. The After Action Review Lessons Learned Program is a realistic solution that will actually answer this need and go a few steps further. This program is outlined in this paper and is currently being implemented by the organization.