The Use of Evidence in Influencing Technician Attitudes.

摘要

This report describes the second study in a larger research effort to assess the effect of a Change Advocate role and a change model in the introduction of a new hardware system. Previous research has shown that specific negative attitudes of technicians negatively affect system utilization. This study focused on a practical means of enhancing experienced technicians' awareness of the existence and adverse effects of their negative attitudes, while not discrediting the existence of other causitive factors which technicians correctly recognize. Objective evidence in the form of shipboard observations on the ASROC system were used to bring about the desired end.