Investigation of the Service Writer Methodology in Directorate of Engineering and Housing Vehicle Maintenance Shops

摘要

This research was to determine the effects of the Service Writer Methodology on responsiveness and turnaround time in Directorate of Engineering and Housing (DEH) vehicle maintenance shops and to collect data on productive, indirect productive, and nonproductive time to be used in a draft staffing guide currently being developed. The process was investigated at the DEH maintenance activities at Fort Riley, KS and Fort Bragg, NC. Contractor human factors engineers observed and recorded work activities and collected data on maintenance, labor, and parts costs. An analysis was then made to compare costs of the Service Writer process with those generated following the guidance of The Army Maintenance Management System (TAMMS). Test results show that the Service Writer Methodology reduced labor costs by 13.5 percent and total maintenance costs by 6.4 percent.