Model Air Force Construction Quality Management System

摘要

The objective of this thesis is to develop a model quality management system for Air Force construction projects. The starting point is the Contractor Quality Control (CQC) system used by the Army and Navy to manage Air Force projects. Objectives include defining the existing quality management systems used by the Army, Navy, and General Services Administration, defining quality requirements, developing a system to numerically rate and compare the quality of projects in each system and finally, combining the best elements of each into a model system. The resulting project quality rankings correlated closely with my personal impressions and traditional indicators of quality. This shows that a quality assessment system can consistently rank project quality levels. The superior quality of the military projects studied was due to the military's three phases of inspection and a well-defined, consistently applied quality assurance system. There is more potential for improving overall quality in design and the design/construction interface, than in the construction quality control system. Recommendations address design flexibility, design reviews, the design/construction interface, constructability, assessing project quality, post-occupancy inspections and recognition/accountability. (KR)