THE SMARTPHONE GENERATION ENABLES AIRPORT OPERATORS TO TAKE THE TERMINAL TO THE TRAVELLER. Travellers' willingness to choose ground transportation over air travel has grown since the implementation of stressful, time-consuming security mandates. The principal means of recovering the business is to improve the level and quality of customer service offered at an airport. The future of airport way-finding will drive a fundamental rethink of the current approach to moving people in and around the airport.
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